Introduction
Calm Reaction ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
Information We Collect
Personal Data
We may collect personal information that you voluntarily provide to us when you:
- Register on our website
- Book a tour or travel service
- Sign up for our newsletter
- Contact us through our contact form
- Participate in promotions or surveys
This information may include:
- Name, email address, and phone number
- Postal address and billing information
- Passport details and travel documentation
- Travel preferences and special requirements
- Birth date and gender (when required for travel arrangements)
- Emergency contact information
- In some cases, health information relevant to your travel
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages you visit and time spent on those pages
- Referring website addresses
- Geographic location (country and city level)
How We Use Your Information
We may use the information we collect from you for various purposes, including to:
- Create and manage your account
- Process and complete your travel bookings
- Communicate with you about your bookings, inquiries, and our services
- Send you promotional emails about new tours, special offers, or other information we think you may find interesting (if you have opted in)
- Personalize your experience and deliver content relevant to your interests
- Improve our website, products, and services
- Conduct research and analysis to better understand our customers
- Respond to your customer service requests
- Process payments and prevent fraudulent transactions
- Comply with legal obligations
Sharing Your Information
We may share your information with third parties in the following situations:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Travel Partners: We share necessary information with airlines, hotels, tour operators, and other travel providers to complete your booking and ensure your travel experience meets your requirements.
- Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request copies of your personal information.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: You have the right to request that we erase your personal information under certain conditions.
- Restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Object to processing: You have the right to object to our processing of your personal information under certain conditions.
- Data portability: You have the right to request that we transfer the data we have collected to another organization or directly to you under certain conditions.
To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below.
Cookie Policy
Cookies are small text files that are placed on your computer or mobile device when you visit our website. We use cookies to enhance your browsing experience, analyze website traffic, and personalize content.
Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
- Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
- Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization.
- Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.
Managing Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.
Children's Privacy
Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Calm Reaction
93 Edwards Lock, Murrayport, SY11 4LB
United Kingdom
Email: [email protected]
Phone: +442142809885
